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Terms & Conditions

BOOKINGS & POLICIES

  • A maximum of 10 clients can attend a group class.

  • Group classes run for a total of 50 minutes.

  • Please let your instructor know prior to the class if you have any injuries, concerns, or are pregnant.

  • Class bookings are essential and must be made through the Momence app or our website.

  • Sessions are to be used ONLY by the person who made the booking.

  • If a class is full, you can add yourself to the waitlist. Once you are on the waitlist you are committing to attend that class if a spot becomes available. A text and email will be sent to you, that you have been put in the class, up to 2 hours before the class starts.

  • To The Core Pilates Studio may change or substitute any instructor at any time without providing notice to clients.

  • Bookings can be made 45 days in advance.

  • You must be at least 16 years of age to attend our classes.

  • Children are not permitted in the studio at anytime.

  • Please ensure you have cleaned your bed & equipment after use.

MEMBERSHIPS

  • A membership agreement is a legal contract between the company and the client who use the facilities/company for a period of 12 weeks, with automated weekly repayments. 

  • By purchasing a membership, you agree to weekly auto repayments of the chosen membership amount for 12 weeks. You will be charged on the day of your purchase, followed by weekly repayments on the same day each week. All purchased memberships are non refundable and non transferable between clients.

  • Should you fail to attend your class without letting us know, you will lose your class pass and be charged a $10 no show fee.

  • Should something occur in your personal life that sees you physically unfit to continue with your membership, with a doctors certificate, you will be able to cancel your membership. If you do not have a certificate and wish to cancel your membership, you will be breaching your contract.

CANCELLATION POLICY

  • Cancelations made via text, email or social media will be void.

  • Cancellations or rescheduling group classes must be done through Momence at least 12 hours prior to the class start time to avoid losing your spot.

  • We may cancel a class at any time and for any reason. You will be credited for any classes canceled and will not lose any sessions in your pack.

  • Class bookings are at your own responsibility via Momence. If you happen to book the wrong class, your pass cannot be reused. Please ensure you have thoroughly checked over the selected class for you.

  • Group classes require a minimum of 3 clients to attend. If you are the only person booked in up to 3 hours before the class starts, the class will be cancelled and you will be credited the full amount back onto your account or pack.

  • A late cancellation fee of $5 will be charged to your account, should you cancel outside of the 3 hour window.

NO-SHOW POLICY

  • No body likes a “no-show!” If you reserve a spot in a class and do not show up without cancelling through Momence, you will lose your class pass and you will not be refunded.

  • If you are a no show, you will be charged a further $10 to your account.

PURCHASES

  • All purchases are non-refundable and non-transferable between other clients.

  • Our introductory offers are valid ONCE for new clients only and cannot be used with challenges.

  • No extensions are permitted outside of the purchased date time frames, unless specified/authorised by management

  • Payment must ALWAYS be made prior to booking. You must either have pre-purchased sessions on your Momence account or pay at the time of booking via the Momence app or on our website.

  • Our premises are cashless. If you wish to purchase any merchandise, products, or water, etc, you can do so via your Momence account.

PERSONAL AGREEMENT

You will make your instructor fully aware if you are pregnant, had recent surgery and/or are injured.

It is your FULL responsibility to look after your goods whilst in the studio. To The Core Pilates Studio will NOT be held accountable for any lost or damaged personal items.

Classes may be physically formidable for some, therefor, your full acknowledgement and understanding of instructions and exercise demands are crucial. There is potential risk of personal injury, or death. You agree that you or any legal representatives will NOT sue or make any other claims of any kind, the like, against To The Core Pilates Studio or its members for any personal injury, property damage/loss, or wrongful death, whether caused my negligence or otherwise.

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